Account Information

Everything you need to know about your account on

How do I reset my password if I've forgotten it?
In order to reset your password, visit the Password Reset Page and enter the email address associated with your account. This is the only way to do reset ...
Thu, 9 Jun, 2016 at 8:21 AM
How do I change my password?
In order to change your password, perform the following steps;  1. Login to 2. Click "Settings" near the t...
Mon, 13 Jun, 2016 at 2:01 AM
How do I change my Chat username for the on-site chat?
In order to change your onsite chat nickname, perform the following steps;  1. Login to 2. a. Click on the ...
Mon, 13 Jun, 2016 at 2:08 AM
How do I enable two factor authentication (2FA) on my account?
Two Factor Authentication is one of the latest security precautions that can be enabled on your Coinigy account to give you peace of mind, and make it mu...
Mon, 30 Jan, 2017 at 7:20 PM
What happens if I lose my mobile phone and have Two Factor Auth (2FA) enabled?
To have your accounts 2FA reset please email 2FA resets require a mandatory password reset on your next login. Further, they remove tra...
Wed, 5 Apr, 2017 at 3:01 AM
What security is in place with Coinigy?
At Coinigy, security is our top priority.  We have taken a multitude of steps to help ensure your data is safe and secure. 1. All user data is encrypted...
Thu, 15 Jun, 2017 at 10:55 AM
Unfortunately, there are no open positions at this time. Please check back soon!
Sat, 31 Jan, 2015 at 6:16 PM
Coinigy takes the security and legal standing of the exchanges we partner with very seriously. We have designed our system in a way that there is abso...
Mon, 9 Mar, 2015 at 8:18 AM
Does Coinigy take a commission on trades?
Coinigy does not take a commission on trades, and there is no added fee when trading through Coinigy (other than your monthly subscription). If you'...
Tue, 16 May, 2017 at 8:14 PM